CitruBlüm 30-Day Money Back Guarantee Return Policy

At CitruBlüm, we stand behind the quality of our products and want our customers to be completely satisfied with their purchase. If for any reason you are not satisfied,

we offer a 30-day money back guarantee from the date of delivery, subject to the terms outlined below.

Return Eligibility:
Unopened Merchandise: A full refund will be issued for any merchandise that is returned in its original, unopened, and unused condition. Opened Packages: A refund will be issued for opened items; however, a $15.00 administrative processing fee will be deducted for each opened package returned.

Return Request Process:

• Return Authorization Required: All return requests must be submitted via email to our customer service team at support@citrublum.com.

• Tracking Information Required: A valid shipping tracking number must be provided with your return request.

• Return Approval: Once your return is approved, you will receive detailed instructions on how to send back the product.
  
  

Shipping and Handling:

• Customers are responsible for return shipping costs.

• We strongly recommend using a traceable shipping method to ensure safe and documented delivery.

• Returns must be received within 30 days of the original delivery date.
  
  

Refund Timeline:

• Refunds will be processed 10 business days after receipt of the returned merchandise.

• Please allow an additional 2-3 weeks for the refund to be credited back to your original method of payment.
  
  

Additional Notes:

• Refunds will only be issued for products returned in accordance with this policy.

• We are not responsible for lost or undelivered return shipments.

• Any returns received without prior email authorization may be denied.